Privacy Policy

Last updated: 14 July 2026

Introduction

This privacy policy explains how tranquil-crane collects, uses, and protects personal information provided through our website and services.

Information We Collect

We collect information that you provide directly to us when using our services, including:

• Name and contact details when you submit enquiry forms
• Email addresses for correspondence purposes
• Property information relevant to staging services
• Communication preferences

How We Use Your Information

Personal information is used for the following purposes:

• Responding to service enquiries and consultations
• Arranging property assessments and staging appointments
• Providing quotes and service information
• Communicating about ongoing projects
• Improving our services and customer experience

Legal Basis for Processing

We process personal data under the following legal bases:

• Contractual necessity when providing staging services
• Legitimate business interests in responding to enquiries
• Consent where explicitly provided
• Legal obligations under UK law

Data Sharing

We do not sell or rent personal information to third parties. Information may be shared with:

• Service providers who assist with business operations
• Estate agents when coordinating property staging with your consent
• Legal authorities when required by law

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy. Enquiry information is typically retained for two years after the last contact. Active client information is kept for the duration of the business relationship plus six years for accounting and legal purposes.

Your Rights

Under UK data protection law, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing of your information
• Request restriction of processing
• Data portability where applicable

Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to improve user experience. Please refer to our Cookies Policy for detailed information about cookie usage.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact

For questions about this privacy policy or to exercise your data protection rights, contact us at [email protected].